Terms of Service

These Terms of Service (“Terms”) govern your access to and use of ValuLens (the “Service”), an AI-powered property valuation compliance platform operated by Interval Solution Pte. Ltd. (“we”, “us”, “our”), a company registered in Singapore at 68 Circular Road, #02-01, 049422, Singapore.

By creating an account or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

If you do not agree to these Terms, you must not use the Service.

ValuLens provides AI-powered compliance analysis for property valuation documents, including Terms of Engagement and Valuation Reports. The Service checks uploaded documents against professional standards including:

• RICS Valuation — Global Standards (Red Book)
• International Valuation Standards (IVS)
• UK National Supplement (VPS 1–3, VPGAs)
• RICS AI Professional Standard — Responsible use of AI in surveying practice
• RICS Sustainability & ESG Standard

The Service generates scored compliance reports with requirement-level evidence, gap analysis, and prioritised recommendations.

Important limitations:

• Results are for informational and decision-support purposes only.
• The Service does not constitute legal advice and is not a substitute for independent professional judgment.
• The Service does not verify valuation logic, calculations, market data, or comparable evidence — it assesses compliance with professional standards only.
• ValuLens is a pre-review and decision-support layer. Final judgment and accountability remain with valuers, panels, lenders, and institutions.

To use the Service, you must register for an account. Registration is completed via magic link authentication sent to your email address. You do not need to create or manage a password.

Upon registration, a personal organisation is automatically created for your account. You may subsequently create or join additional organisations. Each organisation maintains its own credit balance and billing relationship.

You are responsible for:

• Maintaining the security of your email account and any devices used to access the Service.
• All activity that occurs under your account, whether authorised by you or not.
• Notifying us promptly at info@interval-soft.com if you suspect any unauthorised use of your account.

You must be at least 18 years of age to create an account. You must provide accurate and complete information during registration and keep your account information up to date.

The Service operates on a pay-as-you-go credit system. There are no subscriptions or recurring charges.

• Signup bonus: New accounts receive 5 free credits upon registration.
• Credit purchase: Additional credits are purchased in bulk packs via Stripe. All prices are displayed in USD at the time of purchase.
• Credit expiry: Credits never expire. Purchased credits remain available on your organisation's balance indefinitely.
• Credit deduction: Credits are deducted when you confirm a document for analysis. No credits are charged at the time of upload. Cancelling before confirmation incurs no cost.
• Per-property pricing: The credit cost of an analysis depends on the number of properties in the document and whether optional intelligence features are enabled. The exact cost is displayed before you confirm.
• Quality refunds: If a completed analysis receives a Low confidence rating (Analysis Confidence score below 50), an automatic refund of 50% of the credit cost for that analysis is applied to your organisation's balance. Quality refunds are capped at 50% of your organisation's total lifetime Stripe-purchased credits.

Except as described in the quality refund policy above, purchased credits are non-refundable. We reserve the right to modify pricing for future credit purchases with reasonable notice.

You agree that you will:

• Only upload documents that you have the legal right and authority to submit for analysis, including any necessary permissions from document owners or relevant parties.
• Use the Service only for its intended purpose of property valuation compliance analysis.
• Comply with all applicable laws and regulations when using the Service.

You agree that you will not:

• Upload malicious files, viruses, or any content designed to disrupt or damage the Service or its infrastructure.
• Attempt to reverse-engineer, decompile, disassemble, or otherwise derive the source code, algorithms, or AI models underlying the Service.
• Use the Service for any unlawful, fraudulent, or deceptive purpose.
• Circumvent, disable, or otherwise interfere with any security, rate-limiting, or access-control features of the Service.
• Exceed reasonable usage patterns or use automated tools to access the Service in a manner that places an unreasonable burden on our infrastructure.
• Share, resell, or sublicence access to the Service or your account credentials to any third party without our prior written consent.

We reserve the right to suspend or terminate your account if we reasonably believe you have violated these acceptable use provisions.

The Service, including its software, AI models, algorithms, user interface, design, and all related intellectual property, is and remains the exclusive property of Interval Solution Pte. Ltd. All rights not expressly granted in these Terms are reserved.

Your documents: You retain full ownership of all documents you upload to the Service and all data contained within them. We claim no ownership rights over your uploaded documents or the content thereof.

Generated reports: Compliance reports generated by the Service are provided to you for your use. We do not claim ownership over the specific report output generated from your documents.

Licence to process: By uploading documents to the Service, you grant us a limited, non-exclusive, non-transferable licence to process, analyse, and store your documents solely for the purpose of providing the Service to you. This licence terminates when your documents are deleted in accordance with our data retention policy.

Feedback: If you provide feedback, suggestions, or ideas about the Service, we may use them without restriction or obligation to you.

Disclaimer of warranties: The Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

We do not warrant or guarantee the accuracy, completeness, or reliability of any compliance analysis, score, grade, or recommendation generated by the Service. AI-generated outputs may contain errors, omissions, or inaccuracies. You acknowledge that the Service is a decision-support tool and not a definitive compliance determination.

Limitation of liability: To the maximum extent permitted by applicable law:

• Our total aggregate liability to you for any and all claims arising out of or relating to the Service shall not exceed the total amount paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business or business opportunity, or reputational damage, whether based on warranty, contract, tort (including negligence), or any other legal theory.
• We shall not be liable for any loss or damage arising from reliance on the Service's output without independent professional verification.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

We process personal data in accordance with our Privacy Policy and applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Uploaded documents may contain personal data relating to third parties (e.g. property owners, instructing parties). You are responsible for ensuring that you have a lawful basis to share such data with us and that any necessary data protection notices or consents have been obtained.

For full details on how we collect, use, store, and protect your data, please refer to our Privacy Policy.

We aim to maintain high availability of the Service but do not guarantee uninterrupted, timely, or error-free access. The Service may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our reasonable control.

Where reasonably practicable, we will provide advance notice of planned maintenance that may affect Service availability.

We shall not be liable for any loss or damage resulting from Service unavailability, interruptions, or performance degradation.

For technical support and platform queries, contact us at info@interval-soft.com. We aim to respond within one business day.

Termination by you: You may close your account at any time by contacting us at info@interval-soft.com.

Termination by us: We may suspend or terminate your account immediately, without prior notice, if we reasonably believe that you have breached these Terms or engaged in conduct that is harmful to the Service, other users, or our business interests. We may also terminate accounts that have been inactive for an extended period, with reasonable prior notice.

Effect of termination:

• Your right to access and use the Service ceases immediately.
• Your data will be retained and deleted in accordance with our data retention policy and applicable legal obligations.
• Any unused credits remaining on your account at the time of termination are non-refundable.
• Sections of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, and governing law) shall continue in effect.

We reserve the right to modify these Terms at any time. When we make changes, we will update the “Effective date” at the top of this page.

For material changes that significantly affect your rights or obligations, we will provide reasonable advance notice via the email address associated with your account. Non-material changes (such as clarifications or formatting updates) may be made without prior notice.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and close your account.

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of Singapore.

The courts of Singapore shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall continue in full force and effect.

For questions about these Terms, please contact us: